One Year Limited Warranty
SWING XP offers a one-year limited warranty from the original purchaser’s receipt date. All purchasers must save the original receipt as proof of purchase. Your receipt must be from an authorized SWING XP dealer to receive warranty services. SWING XP’s warranty obligation is to the original owner and is non-transferable.
SWING XP WARRANTY POLICY
SWING XP will provide a one-time bat repair or replacement within one year from the date of purchase. This warranty applies only to breakage or cracking that results from normal usage. Abuse such as hitting metal cleats, rocks, or anything other than a leather baseball or softball can damage your bat and will void the warranty. THIS WARRANTY DOES NOT COVER bats that have been used in batting cages with non-leather baseballs or softballs.
WHAT IS COVERED
SWING XP warrants to the original purchaser only, that the training bat purchased (a) conforms to SWING XP’s specifications, and, (b) is free from defects of materials and workmanship. A defect in materials is a preceding condition that exists before any use and before damage is done and is not inherent in the materials used for construction that causes the failure of the product during the useful life when used for its intended purpose. A defect in workmanship is a preceding condition that exists before use and before any damage is done and is the unforeseen result of the manufacturing or assembly process that causes a failure of the product during its useful life for its intended purpose.
LIMITATIONS OF COVERAGE
SWING XP does not warrant any product that has been (a) modified, (b) used in a batting cage against non-leather baseballs or softballs (c) used for a purpose other than for which it was designed, (d) used with balls exceeding 525 pounds of compression, (e) used in temperatures below 60 degrees Fahrenheit/15 degrees Celsius, (f) used as a "team bat," or (g) purchased through auction sites. Unless preceded by a defect in material or workmanship, this warranty does not include ball damage or any damage done through normal use including but not limited to: dents, waves, dings, gouges, chips, scratches, scuff marks, cleat marks, bat rack scratches or bag wear. Worn grips are not covered by this warranty. This warranty is not valid without an original receipt from an authorized SWING XP dealer.
LENGTH OF WARRANTY
This limited warranty expires one year from the date of purchase. The time limitation in the warranty begins the day the bat is purchased. The original purchase date is established by the date that appears on the original sales receipt from an authorized SWING XP dealer. Without the original receipt from an authorized SWING XP dealer, a start date cannot be established. Therefore, if the original receipt is not produced or is from a source other than an authorized SWING XP dealer, the warranty is not valid.
WHAT YOU NEED TO DO
[Important: NEVER RETURN YOUR BAT TO YOUR SPORTING GOODS DEALER.]
If you, the original purchaser, discover within one year after the date of purchase a failure of the product to conform to SWING XP’s specifications or a defect in materials or workmanship, you must:
1. E-Mail: firstname.lastname@example.org OR call 1-240-200-5444 to obtain a Return Authorization Number (RA#).
Please have the following information ready: product name, purchase date and name of authorized retailer.
2. Once you receive your RA # and return instructions via a return email from SWING XP, send your bat along with a valid proof of purchase (original sales receipt) to the SWING XP Warranty Department address as provided in the return instructions. Please attach (or rubber band) a copy of the sales receipt to the barrel of the bat. The sales receipt must be from an authorized dealer. SWING XP’s warranty obligation is to the original owner and is not transferable.
3. Bats must be received by SWING XP’s evaluators within the warranty time frame. You, the original purchaser, are responsible for the cost of shipping your bat to SWING XP for warranty consideration. SWING XP is not responsible for any bat that is lost during the shipping to our facility.
WHAT SWING XP WILL DO
SWING XP reserves the right to perform any testing that it deems necessary to determine whether the bat meets the warranty requirements. SWING XP will not honor any bats that have been altered. Alteration consists of hitting objects other than leather baseball or leather softballs with your bat and/or, modifying your bat in any form in an attempt to affect the performance or characteristics of the bat. If SWING XP determines a bat has been altered, the warranty is null and void. If SWING XP determines that the bat does not meet its requirements, the bat will be returned to the customer in the same condition in which it was received by SWING XP.
If the bat is deemed to have manufacturing or material defects, SWING XP will, in its sole discretion, determine whether to repair or replace the bat. If SWING XP determines to replace a defective bat, it will be replaced with a bat of the same model and size only. If, however, the particular bat model is no longer available, it will be replaced with a model determined in SWING XP’s discretion. If a replacement bat is sent, the replacement bat does not start a new one-year warranty period.
LIMITATIONS OF WARRANTY
THE FOREGOING WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Consequential and incidental damages are not recoverable under this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the foregoing limitation or exclusion may not apply to you.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
This warranty gives you specific legal rights, and you may have other rights that vary from state to state.
Unless modified in writing and signed by both parties, this warranty is the complete and exclusive agreement between the parties. No employee of SWING XP or any other party is authorized by SWING XP to make any warranty different from this warranty.
QUESTIONS? Please call us at (240) 200-5444 or email us at email@example.com